THE QUESTIONS
FINDING OUT
Are Your Products Vegetarian / Halal?
Our following products are considered vegetarian:
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Kueh Salat
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Kueh Bingka Ubi (Tapioca Cake)
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Ang Ku Kueh
No, we are not Halal certified. Please note that our Radish Cake contains "lap cheong" (chinese pork sausage) which may not suitable for some.
How Long Can Your Products Be Kept?
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Our products are best served fresh. With no preservatives, it is recommended to consume on the day of delivery. However, they will last for 2 to 3 days when refrigerated.
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What If I Have Special Dietary Restriction?
You may WhatsApp us at (65) 9888 0858 to enquire about special requests before ordering. We would like you to have your cake and eat it too!
DELIVERY
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Katong Delicacies charges a flat rate of S$13 for delivery.
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Free delivery will be available for purchases above $100.
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Delivery is only available for within mainland Singapore. We do not deliver to islands including Sentosa and Jurong Islands.
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Self pick-up can be arranged at the Bus Stop in front of 116 Clementi Street 13 (Stop ID: 12071) or Greenwich V (Mall located at 1 Seletar Road , Singapore 807011).
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Katong Delicacies cares about sustainability, in order keep your food fresh and reduce food waste, we plan our ingredients and delivery on demand.
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Orders made by 3pm each day will be processed in 2 working days.
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For urgent request, please WhatsApp to (65) 9888 0858.
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Order changes or cancellations must be made 1 day (24 hours) ahead of delivery date via WhatsApp to (65) 9888 0858; Order change or cancellation will only be effected upon confirmation reply from Katong Delicacies.
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Katong Delicacies reserves the right to reject or cancel orders based on availability.
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In an event of order cancellation, refund will be processed in 3 days.
RETURNS / REFUNDS
Product pictures provided on this site are provided to help recognize products. Due to packaging redesign and improvements these may not reflect exactly on the package you receive. We take all reasonable care to ensure that all descriptions, details and prices of products appearing on the Website are correct at the time when the information was input into the system, the information appearing on this Website at any time may not reflect the exact position at the moment you place an order. To complete your return, we require a receipt or proof of purchase.
Katong Traditional Delicacies Pte Ltd shall use its best efforts to ensure that orders are correctly fulfilled. Should there be any discrepancy, please notify us either by email at katongdelicacies@gmail.com or call our hotline at (65) 9888 0858 or by the next working day within 24 hours. Returns/Exchange/Refunds can be arranged Under the following circumstances:
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If any Product has been delivered in a damaged condition, or if the Product is out of date, or if a Product which was ordered and invoiced is not included in the delivery, or if the wrong Product is delivered, Katong Traditional Delicacies Pte Ltd shall either refund the Customer the value of that Product, or replace the Product.
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If any Product which was not included in the Customer's order is delivered to the Customer, Katong Traditional Delicacies Pte Ltd shall collect the Product from the Customer.
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If the Customer has been charged for a Product which has not been delivered, Katong Traditional Delicacies Pte Ltd shall refund the Customer the value of the Product as originally charged to the Customer.
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If a Customer is charged more than the value of a Product, Katong Traditional Delicacies Pte Ltd shall refund to the Customer the difference.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment on which the original purchase was made.
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All refunds will be made via the same mode of payment within reasonable time. If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at katongdelicacies@gmail.com.
All replacements of Products shall be effected in the shortest time possible.